Refund policy
Absolutely. Since you want a professional Shopify policy for Nesox, here is a combined Shipping & Refund Policy that you can copy directly into your Shopify store.
Shipping & Refund Policy — Nesox
Effective Date: September 2, 2026
At Nesox, we are committed to providing our customers with a smooth and reliable shopping experience. Please review the following policy regarding shipping, returns, exchanges, and refunds.
1. Shipping Policy
Order Processing
All orders are carefully checked and packed before dispatch.
Orders are normally processed within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or periods of high demand, processing may take additional time.
Once your order has been dispatched, you may receive tracking information where available.
Delivery Time
For deliveries within Pakistan, orders generally arrive within:
3–7 business days after dispatch.
Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances outside our control.
Remote areas may require additional delivery time.
Shipping Charges
Applicable shipping charges will be shown during checkout before you complete your purchase.
Nesox may occasionally offer free-shipping promotions. Any applicable promotion will be clearly communicated on our website or at checkout.
Cash on Delivery
Where available, customers may choose Cash on Delivery (COD) at checkout.
Please make sure your delivery address and phone number are correct and that someone is available to receive the package.
Incorrect Address
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because of an incorrect or incomplete address or contact information, additional delivery charges may apply if the order needs to be reshipped.
Please contact us immediately if you need to correct your shipping information.
2. Refund & Return Policy
Because perfumes are personal-use products, we take hygiene and product-safety seriously.
Eligibility for Returns
We accept returns only in cases where the product:
Arrives damaged or broken.
Is leaking due to damage during delivery.
Is the wrong product sent by Nesox.
Has a significant defect attributable to the product or packaging.
To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.
Unopened Products
If you receive an unopened product and wish to request a return for another reason, please contact us first. Returns are subject to approval and must meet our hygiene and product-condition requirements.
The product must be:
Unused
Unopened
In its original packaging
In resalable condition
Non-Returnable Products
We generally cannot accept returns for:
Perfumes that have been opened or used.
Products that have been sprayed or tested.
Products damaged after delivery due to customer handling.
Products without their original packaging.
Change-of-mind returns after the product has been opened.
This policy helps us maintain the quality and hygiene standards of our fragrance products.
3. Damaged or Incorrect Orders
If your order arrives damaged, leaking, or contains the wrong product, please contact us within 48 hours.
Please provide:
Your order number
Your name and phone number
Clear photos of the package
Clear photos of the damaged/wrong product
A short description of the issue
We will review your request and, where applicable, offer a replacement or refund.
For damaged shipments, please keep the original packaging until the issue has been resolved.
4. Refunds
Once your refund request has been approved, we will inform you of the next steps.
Refunds may be issued through the original payment method or another available method, depending on how the order was paid.
For Cash on Delivery orders, we may request your bank/mobile-wallet details where necessary to process an approved refund.
Please allow reasonable processing time for the refund to appear in your account.
5. Exchanges
If you receive the wrong or damaged product, Nesox may provide a replacement after reviewing your claim.
Exchanges are not normally available for perfumes that have been opened or used simply because you do not prefer the fragrance.
We encourage customers to carefully review the fragrance details and product information before placing an order.
6. Return Shipping
If the return is approved because the product was incorrect, defective, or damaged during delivery, Nesox may cover the applicable return shipping cost.
For other approved return requests, the customer may be responsible for return shipping costs.
We will provide instructions regarding the return process after reviewing your request.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may need to follow the applicable return procedure.
8. Important Note About Fragrance
Fragrance perception is personal and can vary from person to person due to individual skin chemistry, environment, and personal preferences.
Therefore, a customer not liking the scent or experiencing different fragrance performance does not automatically qualify the product for a refund or return, provided the product is genuine, undamaged, and correctly supplied.
9. Contact Nesox
For shipping, returns, exchanges, or refund-related questions, please contact us:
Nesox
📧 Email: nesooox@gmail.com
📞 Phone / WhatsApp: +92 339 5457180
Our team will review your request and assist you as quickly as possible.
Nesox
Premium Fragrance. Lasting Impression.