Shipping policy

Shipping Policy — Nesox

Effective Date: September 2, 2026

At Nesox, we are committed to delivering your fragrance safely, securely, and as quickly as possible. Please review our shipping policy below for information about order processing, delivery times, shipping charges, and delivery issues.

1. Order Processing
Orders are processed after payment/order confirmation.
Orders are generally dispatched within 1–3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive shipping/tracking information where available.
2. Delivery Time

For orders within Pakistan, estimated delivery is generally:

3–7 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Nesox may offer free shipping promotions or other shipping offers. The applicable terms of any promotion will be displayed on our website or during checkout.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you may select this option during checkout.

Please ensure that your:

Full name
Complete delivery address
City
Active phone number

are entered correctly so that our courier can contact you when your order arrives.

5. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because of an incorrect, incomplete, or inaccurate address or contact information provided by the customer, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping details.

6. Delayed Deliveries

While we work with our courier partners to deliver orders within the estimated timeframe, Nesox cannot guarantee an exact delivery date or time.

Delivery may be delayed due to circumstances such as:

Severe weather
Public holidays
Courier delays
Incorrect address information
High order volumes
Transportation disruptions
Unforeseen circumstances

If your order appears to be significantly delayed, please contact our customer support team and we will assist you in checking its status.

7. Damaged Packages

We carefully package our perfumes to help protect them during transportation.

If your package arrives visibly damaged, please contact us as soon as possible. We recommend taking clear photographs or videos of the package and product before opening or disposing of the packaging, as this may help us investigate the issue with the courier.

8. Missing or Lost Orders

If your order has been marked as delivered but you have not received it, please contact us promptly.

We may need to verify the delivery details with our courier partner before determining the appropriate solution.

9. Product Availability

If an ordered product becomes unexpectedly unavailable, we will contact you regarding the order and may offer an alternative, replacement, refund, or other appropriate solution.

10. Contact Us

If you have questions regarding your order or shipping, please contact Nesox:

Email: nesooox@gmail.com
Phone/WhatsApp: +92 339 5457180

We are happy to assist you with your order and delivery concerns.

Nesox — Fragrance That Leaves an Impression.